2） 投诉信结构公式
右上角：日期
左上角：称呼
正文：第一段：表明自己的身份，写信的目的，因何事投诉何人或机构。
第二段：具体阐述投诉的内容和投诉的理由。
第三段：提出解决建议并期望尽快解决，表示感谢。
右下脚：署名
范文： A letter to the University President about the Canteen Service on Campus
Dec.20,2002
Dear President,
My name is Li Ming. I am a junior form the Civil Engineering School. I venture to write you a letter to make a complaint about the canteen service or your school.
The focus of the complaint if the poor quality and high price of the food. On on hand, the rice is very hard, the steam bread is often cold, and the vegetables are always overcooked. On the ohter hand, the price of the food is so high that many poor students ar eburdened heavily. Under these circumstances, I find it impossible for us studnes to fully concentrate on the study and enjoy the campus life.
I will be very obliged if you can consider my compliant seriously, I do hope the service of the canteen will be much improved as soon as possible. Thank you for your time and kind consideration.
Sinceerely yours,
Li Ming